After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email. You will receive an email with t
amika orders ship via carriers like FedEx, UPS, CanPar, and Canada Post on business days (Monday through Friday from 8:30am-5:30pm EST/EDT, excluding major holidays). We will ship your order with the fastest available method for your order (which can
Can't get enough, eh? :) We unfortunately can't modify orders once they've been placed. This includes adding products to the order, removing products from an order, or swapping out products. We're happy to assist in cancelling the order if needed, an
If you need to cancel your order please reach out as quickly as possible to [email protected], or call 1-855-585-0995. We will reach out to our distribution center partners to see if your order's processing can be halted. Please be sure to include yo
We can change addresses within approximately 24 hours of placing the order. If your order has already shipped we will have to contact the shipping carrier to update the address. This may cause some delays in shipping and could incur fees. To request
For security reasons, we are unable to change the billing address in your order. This shouldn't hinder the processing of your order; you may receive outreach from your credit card company or bank to verify that the purchase is legitimate. If you have
We're unable to provide samples at this time. However, you can complete the hair quiz to find your perfect products, or our customer support team would love to help you find the best product or routine for your hair!. Send us an email at info@loveami
Product reviews are important to folks like yourself to understand if a hair care item might be what they're looking for! We like to reward you for your thoughts and time, so when you complete a review for a product you've recently purchased, you'll
In an effort to minimize plastic waste, we do not ship pumps with each liter bottle and encourage clients to reuse pumps from bottle to bottle!. When you add a liter product to your cart on the site, you should see a pop-up window that asks if you ne
We are sorry to hear that your order arrived damaged or leaking!. Customers may report any damages that occurred during transit within 5 business days of the date of delivery along with a photo proof of damage or incorrect product shipped. Please ema
If it seems that an item may be missing from your order please send photos to [email protected] showing the packaging you received the order in, all the items that you did receive, and a clear photo of the packing slip your order came with. We can th
We hope you 100% love your purchase, but we understand sometimes things don't work out!. You can return an item or items from your order* for a full refund** within 30 days of placing the order. We are unable to provide store credit at this time, so
All customers are limited to a maximum quantity of 10 per product type in any given order. We want to make sure we're sharing the love with our products, especially when it comes to new releases or super-popular products!. By capping how many of a pr